Hey, Clark here from FieldStone Homes…
I’ve been trying to work out some concerns with a local business. After weeks of getting nowhere, I finally got so fed up with their lack of response, I asked them to terminate my account. Within an hour, I got a call from the president of the company, asking me to stay with them. I listened and agreed to try it again for three months.
Today, I got an emailed apology from my regular contact at the company. Unfortunately, the email also included a long list of excuses. And they weren’t even good ones. Six weeks of no response, and this was the best she could do?
I was raised with the idea that no excuse was a good one, no excuse was acceptable – Reasons are okay, excuses are not. It took me a long time to discover the differences between excuses and reasons. Eventually, I understood it has to do with accountability: If you could do something but didn’t, it’s an excuse. If the matter was, in fact, out of your control, it’s a reason. The more accountable you are – or the more you take responsibility for the outcome – the fewer reasons you will have.
In the Warranty Department at FieldStone Homes, we don’t make excuses. We can either help you or we can’t, and we try our hardest to help when we can. If something goes wrong, we acknowledge the mistake and move on. If you feel like you are getting an excuse, please call us on it.
FieldStone Homes builds new homes in Utah.
