Hi, Clark here from FieldStone Homes Utah!
I asked my friends what I should be discussing in this blog. Most Common Problems seems to be a popular subject. It’s also a subject the FieldStone Homes Warranty Department proactively focuses on for all new homes in Utah.
The tool we use to track the most common requests is a monthly report called the BIG 5. As you might expect, the BIG 5 is a list of the five most common items. We come up with the list by looking at requests from five different points of view.
- Uncommon Frequency – These are normal items that happen more often than expected.
- Hassle to Customer – Here we have big items that no one should have to deal with.
- Unnecessary Expense – Items that are starting to cost a lot every month.
- Safety Concerns – This would include homeowner and general safety issues.
- Quality Issues – This is where we focus on defective parts or installation practices.
We won’t necessarily have one BIG 5 item from each category each month, but these are where we look to come up with the list. Once we have five items, we focus on them for the next month.
Often the lists are seasonal in nature (sprinkler systems in summer, heaters in winter, etc.). I will focus on individual items as the months go by. In the mean time, if you have any suggestions as to warranty or new home maintenance issues you would like to see addressed here, please post a comment and I will be sure to reply.
