Requesting warranty service on a new home in Utah is sometimes stressful and often, overly complicated and frustrating. When family and friends hear I work in the warranty department for a home builder, many of them have nightmarish stories to share of trying to get service from their builder. FieldStone’s Warranty Department prides itself on taking care of the customer and always searching out a win/win solution whenever possible. But this doesn’t always mean things go perfectly smooth.
Regardless of who your builder is or what their policies are toward Warranty Service, here are a few suggestions that might help you in your quest to get repairs taken care of.
- Be nice. Everyone is doing the best they can. Don’t be a push over, but being nice to your warranty rep is definitely to everyone’s advantage.
- Agree to disagree. Sometimes an item just isn’t covered by the warranty. Fighting about it usually doesn’t help.
- Know whats covered: Read the manual the builder provided to you and know what is covered or not covered.
- Understand that many items will be covered by warranty and some items are clearly homeowner maintenance issues.
- Know the builders policy regarding submitting a request – and follow it. It’s much easier to get service if you follow the rules.
Okay, maybe I’m a little biased. I can admit it. But these just make sense to me both as a warranty employee and as a homeowner. Besides, knowing the rules and playing nice are good advice in any situation.
