Warranty Service
Emergency Service - 24/7
800.488.9882
We define household emergencies as problems that require immediate attention to protect you and your family from harm or to avoid damage to your personal property, home or lot. These problems include:
- A total stoppage of the plumbing drain system. If your plumbing drain system ceases to work, none of your sinks, tubs or toilets will function properly. The stoppage of one toilet or drain when other bathrooms are functional is not an emergency.
- A water leak which requires that the water supply to your home be shut off to avoid serious water damage. A leak which can be isolated by the shutoffs under a cabinet or plumbing fixture is not an emergency.
- A total electrical failure.
- A partial electrical failure which renders inoperable your refrigerator, stove, oven, or furnace.
- A gas leak - The gas shutoff valves are located at the forced air unit, the water heater and the main shutoff valve at the gas meter.
In case of a household emergency, your first step should be to protect your family from harm. After that, take steps to correct or lessen the effects of the emergency problem. Damage from a water leak can be minimized by turning off the water to a particular fixture or turning off the water main to your home.
If your situation does not fall within the emergency guidelines, you should use the procedures outlined earlier in this section. However, if you believe that a delay in responding to a written request could result in further damage, then again call Warranty Service Department.
