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Warranty Service

Warranty Service

Warranty Service Program

Appliances

Your appliances are covered by warranties from the manufacturers. Information about each of the appliances can be found in the literature supplied by the manufacturer. Copies of these booklets are provided during the Homeowner Orientation. These booklets contain a list of the most common problems, their causes and corrections.

  • Please read the manufacturer's instructions on usage and care before you use your appliances.
  • Contact the appropriate manufacturer for service or questions about the use and care of the appliances.

Garbage Disposer

Read and follow the manufacturer's instructions for proper operation of your garbage disposer. Do not load the disposer with food items before turning it on. For proper operation, turn on the cold water and start the disposer. Then, drop the food items slowly into the unit. When the unit sounds clear, turn the disposer off and leave the water running for several seconds. This allows the food waste to be carried into your sewer lines.

Only foods that are non-fibrous and easily pulverized should be placed into the disposer. Examples of foods not to place in the disposer are artichoke leaves, corn husks, celery, onion skins, olive pits and bones. Solid or liquid grease and rice are also not recommended for the disposer. If your disposer overloads or jams, follow these corrective steps:

  1. Turn off the disposer and the cold water.
  2. Wait three minutes for the unit to cool, then press the reset button usually located on the bottom of the disposer. Continue with proper use of the disposer.

If this does not correct the problem, your unit is probably obstructed. Follow these corrective steps:

  1. Unplug the disposer before attempting to fix it yourself.
  2. Check the circuit breakers. An overload of this type may have tripped the circuit. Reset any tripped circuit breakers.
  3. If your disposer has a service wrench, insert one end of the wrench into the bottom of the unit. Work back and forth until the disposer turns freely. The blades will be loosened so that it can be removed.
  4. Remove the obstruction, plug the disposer in, press the reset button and continue with proper use of the disposer.

Water Heater

Your water heater is covered by a warranty from the manufacturer. Please read the warranty and operating instructions that are provided by the manufacturer. In the event of a leak in your water heater, close the shutoff valve on the top of the water heater and turn off its gas supply line. Call the plumbing subcontractor for service.

Caution: Excessively hot water can be extremely dangerous. You should monitor the temperature of the hot water in your home and make adjustments if necessary. The water temperature can be adjusted on the control panel of your water heater. Adjust the temperature so that comfortably warm water is delivered. This will avoid scalding and reduce energy costs.

While some water heaters do not require additional insulation, we suggest that you consider an inexpensive water heater blanket when it is appropriate. This will save significantly on the cost of heating the water. These products are available at home centers and hardware stores. Check the operating manual that came with your water heater before you add an insulating blanket.

  • Flush the water from your water heater every 6 months to remove accumulated sediment.
  • As a safety precaution in an earthquake, your water heater is strapped to surrounding walls.