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Warranty Service

Warranty Service

Warranty Service Program

First-Year Performance Guarantee - Ceramic Tile

  Performance Standard Standard Repair
Ceramic tile cracks or becomes loose None acceptable. Replace cracked tiles and resecure any loose tiles unless the deficiencies were caused by the homeowner's negligence.
Hairline cracks appear at joint in ceramic tile or at junctions with other materials such as a bathtub Hairline cracks at the joints of ceramic tile are commonly due to shrinkage of the home. If necessary, caulk these cracks one time only during the first year of occupancy.
Crooked, improperly cut, or unevenly set tile None acceptable. Repairs as necessary.
Shower floors and Roman tubs do not drain Shower floors and Roman tubs should slope to the drain. Water should drain in 10 minutes. Minor ponding not to exceed 3" diameter and 1/16" deep is acceptable. Correct as necessary.
Showers leaking through shower pan Showers should not leak. Repair by appropriate means.