Warranty Service
Warranty Service Program
Windows and Screens
Scratches or blemishes in glass must be noted during the Homeowner Orientation or reported within 30 days to be covered by the Limited Warranty.
Do not apply a window tinting film to double-glazed windows and dual-glazed sliding glass doors. This will cause a buildup of heat between the panes of glass that can destroy the seals and permit water condensation to form between the panes. This will void the warranty on the windows.
Operable windows come equipped with screens. Window screens tend to trap dust and dirt. Consequently, they need to be removed for cleaning. To remove a window screen, do not pull forcefully on the bottom tabs. It is best to maneuver the screen by pushing on its frame. Clean window screens with detergent and water and allow to air dry.
During rainy periods observe the sills and the flooring areas around your windows for signs of leaks. It is the homeowner's responsibility to take steps to prevent damage from water that enters during periods of gusting, wind-driven rain.
