Warranty Service
Warranty Service Program
Troubleshooting Guide
| Question: | Answer: |
|---|---|
| If you notice a leak in the natural main gas line. | Have everyone go outside. Turn off the main gas at the gas meter. Call the gas company to report the leakage. |
| If a water main breaks or a major plumbing leak develops. | Turn off the main water valve. It is located near the entry sidewalk, outside the garage or in a ground level box near the street or inside the garage or outside under the electrical panel. |
| If you notice a leak under a sink or toilet. | Turn off the water to the fixture by using the shutoff valves located under or behind the unit. Arrange for service. |
| If a toilet becomes clogged. | Turn off the water to the fixture. Follow the procedures outlined in the Maintenance section. |
| If you notice a leak in the tub or shower. | Turn off the water at the fixture and arrange for service. Do not use the shower or tub until service can be provided. |
| If there is a leak in the water heater. | Use the shutoff valve on top of the heater to turn off the water. Turn off the gas valve, the pilot light and drain the water heater. |
| If you notice water spots (darkened areas) on your walls or ceilings. | You may have a water leak. Determine the source of water if possible and take steps to prevent further damage. If the leak can be traced to one location (one toilet, sink or tub), turn off the water to that fixture. If the leak cannot be isolated, turn off the main water service to the house. Call Fieldstone to reoprt a plumbing emergency. |
| If the water temperature is not hot enough. | Adjust the temperature at the water heater by following the manufacturer's instructions printed on the tank. If you have small children, do not set the temperature high enough that the children might accidentally burn themselves. |
Electrical
| If a complete power outage occurs. | Look to see if your neighbors have electric power. If the power is off throughout your neighborhood, call the electric
company to report the outage. If the outage is limited to your home, follow the steps below:
|
| If you notice sparks or smell burning. | Find the location of the odor or sparks. If an appliance is plugged into that outlet, unplug it. Shut off the problem circuit and call
the electrical subcontractor. IMPORTANT NOTE: Immediately call the fire department if there is any possibility fo a fire. |
| If there is no power in a bathroom, kitchen or outside receptacle. | These receptacles may be connected to a Ground Fault Interrupt (GFI) device designed to interrupt the flow of electricity preventing
electrical injury or damage. Locate the nearest GFI reset outlet. If the reset button has tripped, press it in to restore power.
If power is not restored, determine if the circuit is being overloaded. Two hair dryers or other appliances being used on one
circuit could cause the breaker to trip. IMPORTANT NOTE: Avoid the use of power tools and appliances in GFI outlets. Do not plug an appliance with a separate transformer or an item with a timing device (such as an irrigation system) into GFI outlets. |
| If there is no power to an electrical outlet. | Make sure that the outlet is not controlled by a wall switch that may be turned off. Once this is determined, inspect the circuit breakers and reset any that are in the OFF position. |
| If a hanging light fixture does not work. | Make sure the outlet is not controlled by a wall switch that may be turned OFF. Once this is determined, inspect the circuits and reset any that are in the OFF position. |
| If a luminous light fixture does not work. | Make sure all fluorescent bulbs are installed properly. Adjust tubes that are flickering or buzzing. Check wall switches and circuit breakers. |
Heating and AC
| If the forced air unit (FAU or furnace) is not working properly. | Make sure the thermostat is set to a temperature higher than the room air and that the unit is plugged in. Determine that the door is closed properly. Make sure the circuit breaker is in the ON position and that the gas service is on. Finally, check to see that the gas valve is in the ON position and the pilot light or intermittent sparking device is working. If you are unable to isolate the problem, call the heating and air conditioning subcontractor for service. |
| If your air conditioning shuts down and will not start. | Make sure that thermostat is set to a temperature that is cooler than the room air. Then, turn the air conditioner OFF at the thermostat and inspect the circuit breaker. If the breaker is tripped, reset it and restore power to the unit. If it does not restart, check the air conditioner fuse to make sure it is usable and properly installed. This fuse is in the outside fuse box locatd near the compressor unit. |
| If your air conditioning unit is not cooling. | Check the outside air temperature. Set your thermostat to no more than 20 degrees below the peak outside aire temperature. Your air conditioning system is designed to cool your house no more than 18-20 degrees below the outside air temperature. Unit sized are determined by square footage of your house, as well as geographical requirements according to California Energy Regulations of Title 24. |
